Archive for dining out

He Said That!

Sometimes restaurant experiences are surreal. Like the other night when an appetizer arrived at our table, and we politely said, “that’s not what we ordered.”

Silence. Complete silence, and then the response that still has us shaking our heads: So?

That was what he actually saidSo as in so what. Then, the clincher, what do you want me to do?

After I thought maybe he should just do a jig or something, I figured he would guess that he should apologize and excuse himself until he could return with the correct appetizer.

Nope. Didn’t happen. He shuffled. Looked at the floor. Seemed to believe his response was appropriate and looked at us.

Two things could have happened then. We could have admonished him and sent him back to the kitchen for the correct, as in what we ordered, appetizer, or we could just stare back and wait until he came to that conclusion. We’d probably still be at the appetizer course. We opted for keeping the appetizer, as it was something we like, and the other option might have been painful. We wanted to eat, to begin our dinner and to have limited discussions with him.

By the way red pepper dip and tzatziki do not look, sound, or taste the same. We are happy that we like this restaurant’s version of both. We opted for taste over correction!

The shock of his response still resonates. Was it worth discussing with the manager? Not really. That kind of response from a server at a well-known mid-tier restaurant is not something you can take out of him. It’s like a genetic flaw. A reprimand from the manager would, as they say, fall on deaf ears. Maybe he had seen The Absent-Minded Waiter one too many times. (If you haven’t seen it, enjoy the You Tube clip)IMG00418.

We had a good dinner and a clueless waiter. Fortunately since it is a Mediterranean restaurant, courses come out as they are ready, so we saw little more of him which probably saved the evening. 

He definitely needs training, but I’m not convinced his response is that easy to change. When someone doesn’t get it, he doesn’t get it.

I do.

So?

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Kindness Wins

Maybe the most exciting news I read this week in the food world is that the world’s crabbiest Washington, DC chef has left town and left the two restaurants she was micro-managing. This is not the first flare up for Carole Greenwood, and I suspect it will not be the last!

After all this is a woman who was notorious for storming out of the kitchen and saying to a customer who wanted something altered in the presentation of a menu item, “If I had wanted it that way, I would have made it that way.” Servers were literally afraid of her and knew they could not even meekly slink into the kitchen to ask for a menu alteration. The question would lead to an explosion.

That makes great television or theatre but does not work on my nickel or personal dining dollars. I want more. I want to know someone cares enough to speak civilly and not believe that customers are without opinions or dietary needs. This is a restaurant, not a place to be bullied. Your tantrum does not make my dining out experience Comet_simpledelicious. 

This female DC area chef rivaled the tirades of  the legendary European chef and television star Gordon Ramsay. You know how over the years chefs have become rock stars. Well, her special blend of talent had some obvious flaws. Even with her background and finicky ways, she could cook. That is if she didn’t run out of specials or have so little menu food left to have guests question if was there anything in the house?

She was riding on a reputation she had garnered from her earliest roots as a hard-working female chef/caterer who managed to have a loyal following of customers. Some became friends and some eventually investors. She personified what it meant to be a poor businesswoman who was working hard  but without the finesse necessary to run a restaurant. Ask the investors who learned how risky an investment in a restaurant can be!

Running a restaurant as a chef and part owner has certain inherent demands. Customers, for instance, expect a certain level of attention and some kindness along the way. She lost that part of the business equation a long time ago. No matter how often she reinvented herself, the scenario always had the same ending: A tirade of some sort. 

In this more cautious economic environment, a lot of skills are necessary to keep one’s customers. Having good food at affordable prices is certainly a part of that equation. Her leaving town opens up two neighborhood restaurants to all the people who refused to go back. People who had given up on her a long time ago. 

The first restaurant will be reconfigured to more of a friendly camping environment (Buck’s Summer Camp) while they plan for the future. The more casual, but cleverly designed, next door sister pizza place (Comet Ping Pong) will remain the fun, welcoming place that serves affordable foods.

I wish her no harm, but I do wonder if her style has become permanently unacceptable in this more careful dining universe.

Watch out New York; she’s coming your way.

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Yes, it’s Scary–What’s Real?

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I do get tired receiving so many food recall notices, but then I’m the one who signed up to be frightened.

Some hit home harder than others, as I am still a meat lover. Yes, I enjoy vegetarian entrees with the best of them and like a true fish variety diet, but give me a great piece of meat and a baked potato and my plate is full. See, with me, it’s not about the salad course unless it’s a juicy tomato and maybe some bleu cheese, but meat, that’s another plateful.

When recalls say beef, they have my attention. It’s mostly the same problem: Mismarked products, poor handling, Salmonella, Listeria or E.coli. Spin the wheel and take a pick. They’re all frightening possibilities, some more of an issue than others, but they all get my attention.

As someone who loves beef products and loves to grill, I am in the height of my favorite cooking, minimal clean-up season. Now here’s the bad news. If you are planning on cooking or grilling ground beef or going out for a juicy burger. There are a few recalls that merit your attention. You need to find out if earlier recalls are still in effect.

If you are more of a high-end diner or frequent restaurants where you might consume or purchase duck legs or duck sausage, then there is news to follow.

My job is not to scare you but to make you aware. We need to know where our food comes from and to ask the right questions. If we frequent a local butcher, and they are becoming a dying breed, then we might have a better handle on where our meat products come from. If we buy our meats from a farmers market where the person selling it works the farm and knows about the animals, then we stand a better chance.

Large packaged providers seem to be our problem.

The recall list probably never has an ending. We just need to pay attention.

We need to be aware.

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They Keep On Coming

mini_dessert_tnI love the promos that have a short time window. As if they know something no one else knows. Like we are just giving you a 2-week boost because we know things will be better in 3! Ha! Doesn’t work like that.

Yes, there is a little optimism in the air. You can see it with the increased crowds at neighborhood places. You can follow it with people taking an extra day for a long weekend. It is summer after all, and everyone seems to be enjoying the extra hours of daylight by being outside and doing more.

So in the promo world, let me entice you one more time. After all, Two-Buck Chuck may be more popular than expense account meals!

The half-off bottle wine promo for The Palm has been extended until the end of August. No surprise.

Denny’s had an amazingly successful breakfast promo this spring. Now for the month of June, it’s an all-day everyday value slam. Whaddya think–maybe longer?

Happy Hours have returned to their roots–not just lower priced drinks but many with respectable food choices. In Washington DC one of the better buys for an after-work respite is at Vidalia’s. Definitely worth the stop.

Consumer Reports just rated over 100 chain restaurants and listed the good deals and what to look for. There’s even some room for negotiation. Some of the restaurants rated highest for exceptional value include: Black-eyed Pea, Sonny’s Real Pit BBQ, Azteca Mexican Restaurant, Cheddar’s Casual Cafe, and First Watch. Buffalo Wild Wings Grill & Bar, Joe’s Crab Shack, and Friendly’s did not have such positive feedback!

Don’t forget the usual suspects that give out coupons; they’re still actively working for your restaurant dollars.

Opportunities exist. Take some time.

Help yourself and the economy through the bright lights of summer.

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Hard to Resist the Human Adventure

Two days have passed, and I’m still thinking about the reality of the current Administration. I promised her a trip to New York and the theatre after the whole election process was over. That was the way President Obama explained their night out in New York City. 

My take: No explanation needed. You two have given the Fred Astaire-Ginger Rogers image a heightened perspective. After all you are the President and the First Lady and when you waltz into a room or glide into a theatre, the literal swoon takes over.

The approach and philosophy are such human qualities. It’s so wonderful. As noted before it is terrific to have an Administration that’s in touch. That has a life.

Sure we don’t jet off to New York in Air Force One or its cousin smaller plane and then take the helicopter into the city for dinner and a play. We aren’t the First Family. What do you want them to do, take the $25 bus from DC to New York and miss the play?

Time is too critical; there are too many matters that need desk time before the promise gets fulfilled. Let’s not forget security. It is the elephant in the room at every juncture. It’s in place for a reason. Transport them in the safest way possible. 

Anyway the transportation accouterments come with the office; better to use them than to take the plane for a flyover publicity stunt. Oh, that genius of a marketing person is history!

The homage to Dan Barber is well deserved. He is the New York king of local product and leader of the East Coast freshness movement with his New York restaurant Blue Hill and his upstate dining experience, Blue Hill at Stone Barns, a restaurant and a working farm (The Stone Barns Center for Food and Agriculture): Perfect Symbiosis. 

The First Family has very carefully chosen their dining out evenings. The fact that they have date night just enhances their human quality appeal. The streets of New York were lined with the gawkers. Why not? Gawk away; it is a privilege to see them out and about. The New York Times photo shows the excitement.31obama.650

The Fairy Tale continues.

That’s great news for everyone.

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Listen, I’m Talking

Some servers just don’t get it. Like the guy last night who got all huffy and puffy in the face as we continued our conversation and ignored the fact he was giving us the look. We were trying to find a place to pause our thoughts. He had the offended look a 2-year old quickly masters. He started over, and still nothing from us. It was his face. His attitude. The look that said: Stop talking right now, guests, I’m here I have important things to say. You are at MY table.

Wait a second, isn’t that part of the official name: wait person. Don’t make us stop just because you have the face that says–you stop; I want to talk. OK, what’s so important? You have specials to recite. You have a script to deliver when you arrive at the the table? It can all wait. We are not being rude. We have come for hospitality. To relax. To order and enjoy and not be bullied by your face and so-called hurt feelings. 

That was the dance last night as we settled in at our 2nd restaurant of the night for some coffee and dessert. When we arrived, we indicated we’d just be having dessert, and the host saw no problem with that process.

The waiter/server/wait person had a different view. His way. We were at his table. He was in charge.

No, not really. We did this face duet, through the ordering. through the incorrect delivery of the items, and through the coffee refills. He never got it. BTW, how hard is it to get 4 coffees to the table and two hot fudge sundaes without whipped cream? Nothing complicated. Hardly worth taking out the pen. dessert

(See the caloric whipped cream)!

It’s simple.

Lose the face; practice hospitality.

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Empowerment

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The best servers are those who understand they can make a difference in an experience. That’s the scenario at the Lounge at Bourbon Steak in DC’s Four Season Hotel: Empowerment.

When the diner asks, “can we,” and the server does not look flummoxed but responds,”I think we can make it happen,” you know that training has won the game.

The customer wanted something crunchy from the bar menu to go with the tuna tartare. Instead of saying sorry we have nothing like that, the server began an exploratory option guess–how about truffle rolls? No, too fattening.

Want oyster crackers?  No, I eat no shellfish. That was quickly remedied with an analogy drawn from the lore of Saltines. If you smashed a number of saltines and used a circle machine, you would have the basis of an oyster cracker. Close enough.

Nuts?  No, that won’t work. 

Then, the bright light hit. After a quick consult with another server, he came back and said, “sure we can do almost anything, we are a restaurant in a hotel. We have an extensive room service menu. “

We could get chips. Would that work?

All handled with polite sweetness and no charge for the thinking and clever solution!

Ingenuity, the mother of invention, and good training.

The perfect combo!

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It’s Not a Bad Word Anymore

37605I know the last Administration thought if you said “French’s” mustard, you were somehow supporting the French!

Those days are long gone. It was a tough 8 years, and now we are friends with everyone. Well, almost everyone.

Yet, we do have a little problem: Grey Poupon. Please, President Obama, you know how I elated I am about you as President and continue to glow with your many improvements and changes, but seriously, just ask for mustard and take what you get. No need for name calling, especially what some consider high-end calling.

Remember the beer debacle during the long election process, well, this is its cousin. Those who are not as accustomed as you and Michelle are to dining out, may consider this branding a sign of elitism. I call it “mustard.” You can, too. What you serve in the White House Mess will be what you want and you can ask for whatever–your secret is safe. No one will tell.

When dining out, the world is watching. It’s a good watch to see that you are out and about. Keep on dining out. Forget the state dinners; that’s not where the action is. It’s the restaurant scene: Dining Out by the President and the First Lady shows the country that you are in touch. That you are human and enjoy many of the same activities as your constituents.  

Keep up the good work.

Celebrate life with an all-American favorite.

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My Kind of Town: Memphis

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OK, I know it’s a total rip from Chicago’s tune, but I went to Memphis this past weekend, and it gets the accolades today. 

It is truly an eating town. Yes, it’s BBQ (for purposes of ease and not to offend anyone, this blog will short spell the food as BBQ). A weekend devoted to BBQ, part of the Memphis in May Festival takes over the downtown corridor, but you can BBQ your way around town with a rental car and a good ole fashioned nose sniffer as so much smokin’ is going on. 

Get off the beaten track and find some of the lesser known places, many of which have multiple locations to help with the feeding frenzy. Actually you never have to leave the airport: Both Interstate and Corky’s make traveling a lot more tasty with their airport locations. So much BBQ, so little time–not enough napkins in the world for this excursion!

The Beale Street corridor is a beginner’s stop with a trip down an alley to Rendezvous, a popular, always-packed spot.

Or get into the neighborhoods. Take Central for instance. It’s on a funky little strip lined with more antique second-hand shops than BBQ but worth the sniff test. Even the customers are friendly here and have all kinds of advice: Try the chicken nachos. We did and got pulled chicken in a nacho messy plate deal. Not bad. Could go for a better chip but the chicken–first rate. 

Everyone loved the ribs and the only real complaint was the beef–if it was brisket, someone needs a slicing lesson as this was tough and not well trimmed.

No problem.

On to the next stop.

Although exploring places was part of the goal, and we did, no trip should end without returning to a FedEx friend: Corky’s. Lots of places now ship out their food, but Corky’s has championed this for what seems like forever! 

Why settle for delivery when you can visit one of their 3 restaurants? Nothing gets in the way of server and staff training. Not just the food but the friendliness takes over, and by the way, don’t forget to add chicken drummies and seasoned fries. I do laugh when you order drummies and they tell you it will take 15 minutes. Makes it sound like everything else is ready to come on out. It is. Smokin’ is not 15-minute exercise. You don’t get that wonderful aromatic without a continual process.

Wet or dry–those are the key questions you’ll have to address no matter where you saddle yourself. Each so-called BBQ capital has its own style–Memphis for ribs; Kansas City for brisket. We’re talking spices, secret sauces, and rubs–lots of questions to answer.

Take advantage of airline and hotel deals and make your own personalized BBQ fest.

Why not?

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Graciousness Works–Try It

LMT3Sometimes the line “no good deed goes unpunished” summarizes an event most accurately.  Take a recent example: You find an error on your dining out bill. Don’t get excited, it’s not an overcharge. Rather, it’s the opposite. You find the server forgot to include the wine on the bill.

These are tough economic times, but that is irrelevant. You never forget that the right thing to do is to bring it to his attention so he can graciously thank you for finding the error and helping him. 

That’s the dream world. The reality more often than not is the following response: Oh.

Not a thank you. Not a recognition of error. No appreciation for honesty. Actually it’s more complicated than that: It’s a response without a hint of responsibility, forget the appreciation angle. Potentially, he has everything to gain as in a higher tab should improve his numbers and his tip. Duh. 

I’m not sure restaurants can teach this skill.

I can. It’s quite simple: Graciously, thank the customer and be appreciative of the fact that their attitude is a whole lot better than yours! This is one of those times you want someone in the back room monitoring the staff so they can figure out how much money they’re losing from forgetfulness or just overall carelessness.

It’s OK to admit a mistake. 

It’s not OK to be casually dismissive.

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